DStar Satellite Support

This page is for DStar and other satellite service customers. If you are looking for support for wireless services, please click here

First, please check the simple things as follows (for DStar service):

1. Is your LinkStar unit powered up?

2. What are the lights doing on the front of your LinkStar unit? This will need to be reported any way. The Power, ODU and SAT lights should be ON. The Alarm light should be OFF.

3. Are all the connections secure? Check for any cable problems including frayed, kinked or flattened cable or damaged connectors. Water ingress will damage the cable/connector and if you see any signs of this let us know. DO NOT REMOVE OR ATTACH TX OUT AND RX IN CABLES WITH THE LINKSTAR POWER ON.

4. Sometimes the problem can be cleared by switching off the LinkStar unit, waiting 30 seconds and then switching on again. Wait until the system stablises and then try the service again. After reseting (all lights ON) the Power and ODU lights will come on. After a short while, the SAT light will slowly blink. After about a minute the SAT light should start fast blinking. Then after 1 to 5 minutes the SAT light should come ON. At this point you should have Internet access.

5. If you have a dish, check that this has not moved at all. Do not try to move it yourself as this will definitely put the dish out of alignment.

6. Check that your IP address settings on your PC and/or router are set correctly if the LinkStar unit appears OK.

7. If you still have no service, then you will need to call or email our support desk at IITAC Ltd.

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CALL

From UK :0161 763 0300

From outside the UK : +44 161 763 0300

Email

support@iitac.com

When you call, please provide the following information

DStar Satellite customers: Your name, contact details and the last six digits of the Eth address of your terminal (e.g. 01.21.6B) and the reason for your call.

The support hours are 9:00 to 17:00 UK Time Monday to Friday excluding UK public holidays (for 2007 1 Jan., 6, 9 April, 7, 28 May, 27 August, 25, 26 December).

Please do not call outside these hours unless you have a contract for this. If you require support outside these hours, then please contact Prime Satellite Broadband. There is a charge of £50 + VAT for any call made outside the normal support hours.

In general, we are not responsible for your network, however we will offer advice (with no guarantees) if this will assist you get service as soon as possible. Ultimately it is impossible for us to know your network set up (every one is different) and if you need this assistance then you should hire a suitably qualified network consultant for this. IITAC Ltd may be able to offer these services if required.

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For Support

Call

+44 (0) 161 763 0300

email

support@iitac.com