Wireless Support

This page is for wireless broadband customers. If you are looking for support for satellite services, please click here

First, please check the simple things as follows:

1. Are your router and wireless units powered up?

2. What are the lights doing on the front of your router and wireless units? This will need to be reported any way. If your wireless unit is located with the antenna, just report the router status.

3. Are all the connections secure? Check for any cable problems including frayed, kinked or flattened cable or damaged connectors. Water ingress will damage the cable/connector and if you see any signs of this let us know.

4. Sometimes the problem can be cleared by switching off the router and wireless units, waiting 30 seconds and then switching on again. After resetting, wait about 1 minute and see if you can access the Internet.

5. Check that your wireless antenna has not moved at all..

6. Check that your IP address settings on your PC and/or router are set correctly if the router and wireless units appear OK.

7. If you still have no service, then you will need to call or email our support desk at IITAC Ltd.

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CALL

From UK :0161 763 0300

From outside the UK : +44 161 763 0300

Email

support@iitac.com

When you call, please provide the following information:

Your name, contact details, stating that you are a wireless customer and wireless location and the reason for your call.

The support hours are 9:00 to 17:00 UK Time Monday to Friday excluding UK public holidays (for 2007 1 Jan., 6, 9 April, 7, 28 May, 27 August, 25, 26 December).

Please do not call outside these hours unless you have a contract for this. If you require support outside these hours, then please contact Prime Satellite Broadband. There is a charge of £50 + VAT for any call made outside the normal support hours.

In general, we are not responsible for your network, however we will offer advice (with no guarantees) if this will assist you get service as soon as possible. Ultimately it is impossible for us to know your network set up (every one is different) and if you need this assistance then you should hire a suitably qualified network consultant for this. IITAC Ltd may be able to offer these services if required.

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For Support

Call

0161 763 0300

email

support@iitac.com